Project FAQ
Giloo FAQ
Important Notice Before Purchase
This platform is a product pre-order support platform. What you are purchasing is a specific reward package designed by the creator, including event participation, collectibles, public broadcasting licenses, viewing rights, etc. This is a pre-order transaction with fulfillment obligations. Please read the package content and delivery conditions carefully before payment to confirm the project and benefits you are supporting.
(1) Upon payment completion, the pre-order transaction between you and the creator is officially established. The platform will send payment notifications, and the creator will deliver goods or services according to the package content and schedule. The platform provides payment processing and information delivery services, not the goods or activity provider.
(2) Each support will include a complimentary 'Proof of Support' (NFT) as a commemorative item and one of the platform's identification methods. NFTs can be used for redemption certificates or event entry verification, although the platform still provides other verification methods such as accounts and transaction records. NFTs have no market value or financial investment nature, cannot be transferred or traded, and the platform does not provide transfer or redemption functions.
(3) If you apply for a refund within seven days after payment and the funds have not yet been disbursed to the creator, the platform will assist with review and refund processing. If funds have been disbursed, refund responsibility lies with the creator, and the platform only assists with contact and record keeping. Refund amounts will be deducted for third-party payment processing fees, exchange rate differences, and processing costs.
(4) Completing payment indicates that you acknowledge and agree to the conditions and restrictions disclosed in each package, including delivery format, whether it includes public broadcasting licenses, refund opportunities, etc. Please ensure your needs match the package content before supporting.
For detailed terms and refund conditions, please refer to Project Support Terms and Information Disclosure and Commitments